… Duke University.
7. Right The Wrong
Apologizing is a good start toward righting a wrong, but you also need to take action that goes beyond words. Demonstrate that you can walk your talk.
Invest in the emotional bank account you have with each team member before conflict arises. Research from the Gottman Institute indicates that the “magic ratio” in relationships is approximately five positive to one negative interaction. Catch people doing things well, and express your appreciation for their effort and focus whenever you can.
8. Practice Self-Forgiveness
The foundation of cognitive behavioral therapy (CBT …