At The Gottman Institute, we inspire, support, and challenge each other every day as we find new ways to bring greater love and health to relationships all over the world. We are clinicians, scientists, thinkers, writers, marketers, and designers who are smart, fun, and truly dedicated to making a difference.

Our office is located in the Fourth and Blanchard Building in the heart of downtown Seattle with seventeenth floor views looking out over the Olympic Mountains and the waters of the Puget Sound.

Benefits of Working at The Gottman Institute

  • Competitive compensation and benefits package, including paid time off, health insurance, and 401k
  • ORCA card
  • Bring your dog to work
  • Online learning and workshops to help you gain relationship skills
  • Motorized standing desks
  • Your choice of Mac or PC laptop
  • Stocked fridge, coffee, soda, and lots of treats and healthy snacks
  • Free monthly catered lunches
  • Regular team activities such as annual baseball games, monthly team building events, and more

Open Positions


Head of Product Management and Customer Experience

Seattle, WA

Description

We are seeking an experienced leader to build out the Product Management and Customer Experience functions at The Gottman Institute. You will have the opportunity to determine the structure of your teams and hire a few new team members within the next year. This is a new role with a lot of autonomy as well as accountability. You will be responsible for evaluating current processes and establishing new processes you build from scratch.

About You

You have a decade or more of work experience in a variety of roles and types of organizations. You are likely a generalist but enjoy digging deep in areas that interest you—perhaps design, engineering, or data science. You are comfortable with complexity but truly enjoy simplifying processes and streamlining operations. You are obsessed with customer experience and can’t wait to build products and services that leverage experience data.

You have a positive attitude and believe customers and colleagues generally have good intentions. You have strong technical skills and design knowledge. You are comfortable with Agile methodologies and formal project management processes, but probably have adapted them to create your own good practices. You enjoy prioritizing work, and you’re comfortable saying, ‘no.’ As a leader, you focus on removing barriers for your team and serving them so they flourish. You’re independent and don’t need to be told what to do, yet you understand the value of seeking feedback and gathering information before making decisions that impact others.

Screening begins April 22. The Gottman Institute is an Equal Opportunity Employer.

Requirements

Position Summary

This senior leader is responsible for establishing and championing a customer experience centered culture throughout the organization. They will oversee the Product Management and Customer Experience functions. This leader will supervise direct reports and work collaboratively with cross-functional leaders and staff to develop a customer listening process that informs product and program development and management. They will own the strategy and roadmap for a portfolio of physical products, websites and software applications, including responsibility for the customer journey across web properties. They will lead data-informed projects to improve website and e-commerce experience.

Key Responsibilities

Product Management

  • Establish and lead a customer experience centered product management function at the organization
  • Teach product management skills and good practices to team leaders and staff
  • Build and manage a high performing product team
  • Own the strategy and roadmap for a portfolio of physical products, websites and software applications
  • Collaborate with internal and external partners and consultants to develop and maintain websites, applications and integrations
  • Collaborate with marketing team to develop effective product marketing plans

Customer Experience

  • Establish and lead a strong customer experience function at the organization
  • Teach customer experience skills and good practices to team leaders and staff
  • Build and manage a high performing customer experience team
  • Own the strategy, policies and processes for customer service and technical support
  • Develop a customer listening process that delivers valuable insights to product, program, marketing, and supply chain teams
  • Lead data-informed projects to improve website and e-commerce experience

Supervisory and Management

  • Evaluate talent needs and create a staffing strategy that includes current employees and new hires
  • Recruit, hire, develop and manage high performing product and customer experience teams

Vendor Relationship Management

  • Assess needs and develop effective outsourcing/insourcing strategies for technology product and website design, development, support and maintenance
  • Evaluate current vendor and contractor relationships and determine future scope of contracts
  • Negotiate vendor agreements and oversee contract work
Required Qualifications
  • Bachelor’s degree in Business, Computer Science, Marketing or related field; Or significant, demonstrated relevant experience
  • Minimum 10 years of experience in related roles, with increasing levels of responsibility
Recommended Knowledge and Experience
  • Intentional leadership with ability to listen and develop understanding and lead initiatives with competing stakeholder priorities
  • Exceptional ability to work collaboratively and influence without authority
  • Excellent data management skills, with experience turning qualitative and quantitative data into actionable insights to improve customer experience across business functions
  • Excellent business judgment, strong written and oral communication skills
  • Strong technical skills and understanding of modern web and mobile design and development technologies and practices
  • Background in UX research and design in both consumer and business contexts
  • Leadership experience in customer success, technical support, product management, user research and design or related functions
  • Experience in product/portfolio management for consumer or enterprise software
  • Experience managing the product life cycle of physical products
    Strong understanding of UX and information architecture for consumer website and e-commerce experiences

Head of Education

Seattle, WA

Description

We are seeking an experienced leader to head the Education division at The Gottman Institute. This is a senior leadership role responsible for a substantial portion of our revenue-generating activities. The successful candidate will also be involved in hands-on curriculum development and instructional content creation.

About You

You probably have a decade or more of work experience, and you’ve spent most of that time narrowing your focus to adult education or training. You may have worked in higher education, professional continuing education or corporate training. You might be a generalist but enjoy digging deep in areas that interest you—perhaps instructional design, learning technologies, or learning assessment. You enjoy simplifying processes and streamlining operations. You are both creative and analytical and are happiest when you get to balance time between the two.

You have a positive attitude and believe customers and colleagues generally have good intentions. You have strong technical skills and knowledge of adult learning theory and practice. You are comfortable with formal project management processes, but probably have adapted them to create your own good practices. As a leader, you focus on removing barriers for your team and serving them so they flourish. People want to be on your team. You’re independent and don’t need to be told what to do, yet you understand the value of seeking feedback and gathering information before making decisions that impact others.

Screening begins April 22. The Gottman Institute is an Equal Opportunity Employer.

Requirements

Position Summary

The Head of Education is a senior leader who owns the strategic vision and roadmap for sustaining and growing our education products, programs, and experiences. This role oversees our Couples, Professionals, and Online Learning departments. The Head of Education is responsible for the full lifecycle of curriculum, including design, development, production, implementation, review, and revision of courses and programs. They will create and revise processes that improve efficiency of operations and increase the quality of our education offerings.

Key Responsibilities

Leadership and Management

  • Develop the strategic vision and roadmap for Education products, programs and experiences at TGI
  • Collaborate with the Executive team on strategic initiatives
  • Supervise the Directors of Couples, Professionals and Online Learning departments and support them as they execute on the vision
  • Recruit, hire, develop and manage high performing teams

Program Portfolio Management

  • Ensure the TGI portfolio of education programs aligns with company mission and vision, while achieving revenue and profitability targets
  • Develop and implement program quality standards that establish TGI as a world leader in professional and consumer educational experiences
  • Grow the portfolio of offerings to support the full customer learning journey
  • Develop and refine administrative processes that support effective and efficient operations
  • Manage the full lifecycle of education programs from early ideas and concepts, to design and development, to implementation, evaluation and retirement
  • Collaborate with the Clinical Director to maintain the scientific integrity of clinical content
  • Develop budgets, forecasts and growth targets for the full portfolio of education programs
  • Develop and manage the roadmap for implementing existing programs in new modalities, such as online learning, mobile apps and unique live experiences

Curriculum Development and Management

  • Create and implement processes for managing the full lifecycle of curriculum including design, development, production, implementation, review and revision
  • Lead and participate as a creator in curriculum projects that involve internal and external contributors and stakeholders
  • Establish standard practices for print licenses and translation agreements

Trainer/Faculty Development

  • Establish quality standards for train-the-trainer programs, including appropriate oversight for trainer performance
  • Develop processes for evaluating trainer proficiency
  • Work with the Clinical Director to remediate performance concerns with Clinical Trainers or Certified Gottman Therapists
  • Oversee development and implementation of trainer support services
Required Qualifications
  • Bachelor’s degree; Masters degree preferred
  • Minimum 7 years of relevant experience, with increasing responsibility, including management and leadership
  • Experience managing budgets, forecasting and delivering profitable education offerings
  • Experience developing, evaluating and managing education programs for adults
  • Hands-on experience developing curriculum and creating instructional materials
  • Faculty development, teaching or professional training experience preferred
Recommended Knowledge and Experience
  • Intentional leadership with ability to listen and develop understanding and lead initiatives with competing stakeholder priorities
  • Exceptional ability to work collaboratively and influence without authority
  • Excellent business judgment, strong written and oral communication skills
  • Strong technical skills with proficiency in technologies used for curriculum design and development and online learning
  • Leadership experience in curriculum and instruction, faculty development, professional continuing education, online learning or related practices

Online Learning Production Assistant

Seattle, WA

Description

About You

You will be a key player in executing the vision to expand The Gottman Institute learning experiences to online environments. Your passion for adult learning and the promise of instructional technologies is contagious and you inspire faculty and learners. You have experience transitioning audiences from face-to-face to online learning and are familiar with change management techniques that lead to success.

You’re both creative and analytical. You’re comfortable revising existing content or creating from scratch. You enjoy identifying opportunities to improve and thrive on iterating from lessons learned. You are energized by the thought of learning everything you can about Gottman research and therapy methods, because you know your work will help couples strengthen their relationships. You’re comfortable working in a startup environment where you take ownership and learn as you go.

Screening begins April 26. The Gottman Institute is an Equal Opportunity Employer.

Requirements

Key Responsibilities
  • Support the design and production of online learning experiences for professional and consumer audiences
  • Configure and maintain online learning platforms and systems
  • Support online faculty and learners
  • Collaborate with subject matter experts to develop new offerings
  • Support the development of multiple, simultaneous projects
  • Participate in developing the long-term strategy and roadmap for online learning
  • Work independently, as well as part of a team to establish project deliverables
  • Collaborate closely with internal clients and stakeholders to help facilitate the creation of multimedia content
  • Participate in recording and editing video and sound projects, including selecting program format for final output, capturing/importing media, organizing raw media, editing footage and sound files, creating and inserting static and motion graphics, titling, adding music/voice-over/sfx, media management and archiving project media
  • Participate in managing video library
  • Evaluate analytics
Required Knowledge and Experience
  • At least three years of experience designing and producing online learning experiences for adult learners
  • At least three years of experience in InDesign, Photoshop, and Illustrator
  • Proficiency in creating and editing multimedia content in Final Cut Pro or Premiere
  • Knowledge of instructional design, adult learning theories, assessment and accessibility
  • Experience configuring and managing online learning platforms, such as an LMS, CMS, Web conferencing system or similar
  • Experience providing end-user support for online learning
  • Experience in basic HTML coding
Preferred Knowledge and Experience
  • Experience in online learning programs for higher education, corporate or industry professional audiences
  • Experience with professional development in industries with continuing education requirements
  • Familiarity with Gottman research and practices, couples therapy, psychology or social work
  • Degree or certification in Education or related field
  • Experience converting face-to-face workshop learning experiences to online learning experiences
  • Experience hosting/moderating live webinars or online events
  • Experience working in a startup environment or on new projects
  • Experience in copywriting