… for clearer communication and, potentially, resolution.
5. “You Always Do This.”
This phrase is a cardinal sin in conflict resolution, as it generalizes and accuses all at once. Nothing is more likely to make someone defensive than suggesting their behavior is a perpetual, unchangeable flaw. Dr. John Gottman, a renowned psychologist known for his work on marital stability, states that using absolutes like ‘always’ or ‘never’ can be damaging, as they ignore positive exceptions and complexities. Instead, aim to address the specific behavior that’s bothering you, avoiding sweeping statements that …